Privacy Policy

Overview

At Car Rental System, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number, mailing address
• Identification: Driver's license number, date of birth, government-issued ID
• Payment Information: Credit card details, billing address
• Rental Information: Rental history, preferences, special requests

Automatically Collected Information

• Usage Data: How you interact with our website and services
• Device Information: IP address, browser type, operating system
• Location Data: GPS location when using mobile app (with permission)
• Cookies: Website usage patterns and preferences

Vehicle and Rental Data

• Vehicle usage patterns and mileage
• Fuel consumption data
• GPS tracking data (for security and fleet management)
• Incident reports and insurance claims

How We Use Your Information

Service Provision

• Processing rental reservations and payments
• Verifying driver eligibility and creditworthiness
• Managing vehicle pickups and returns
• Providing customer support and assistance

Communication

• Sending booking confirmations and reminders
• Notifying you of account updates or changes
• Responding to inquiries and support requests
• Sending promotional offers (with your consent)

Business Operations

• Fraud prevention and security monitoring
• Fleet management and vehicle tracking
• Analytics and service improvement
• Legal compliance and regulatory requirements

Marketing and Personalization

• Customizing your experience on our platform
• Recommending relevant services and offers
• Market research and customer feedback analysis
• Loyalty program management

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

• Payment processors for transaction handling
• Background check companies for driver verification
• Insurance companies for coverage and claims
• Technology vendors for system maintenance

Legal Requirements

• Compliance with laws, regulations, or court orders
• Response to law enforcement requests
• Protection of our rights and property
• Emergency situations involving safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Consent-Based Sharing

We may share information with your explicit consent for specific purposes not covered by this policy.

Data Security

Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff
• Secure Systems: Industry-standard firewalls and security protocols

Payment Security

We use PCI DSS compliant payment processors and do not store complete credit card information on our servers.

Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

Your Rights and Choices

Access and Correction

• View and update your personal information through your account
• Request a copy of the personal data we hold about you
• Correct inaccurate or incomplete information

Data Control

• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing

Communication Preferences

• Opt out of marketing communications at any time
• Choose which types of notifications you receive
• Update your communication preferences in your account settings

Account Management

• Deactivate or delete your account
• Export your rental history and data
• Withdraw consent for data processing (where applicable)

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Tracking

We use Google Analytics and other third-party services that may set their own cookies. These services have their own privacy policies.

Data Retention

Retention Periods

• Account Information: Retained while your account is active plus 7 years
• Rental Records: Retained for 7 years for legal and tax purposes
• Payment Information: Retained as required by payment processors
• Marketing Data: Retained until you opt out or 3 years of inactivity

Deletion Process

When retention periods expire, we securely delete or anonymize your personal information unless longer retention is required by law.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification of Changes

• Material changes will be communicated via email or website notice
• Minor updates will be reflected in the "Last Updated" date
• Continued use of our services constitutes acceptance of changes

Version History

Previous versions of this policy are available upon request for transparency.